Your appointments are very important to us. They are reserved especially for you! We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 36-hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services.
Is there a fee for the consultation?
Due to the high volume of consultations/appointments, we require a credit card on file to hold your appointment. In the event, you are not able to attend your appointment for any reason, and a 36-hour notice is not feasible, a fee will be applied in the full amount of treatment cost. With consecutive no-shows, we reserve the right to require prepayment for treatments to hold an appointment for future cancellations or no-shows, and/or refuse service. Treatments purchased are non-refundable, non-transferable and non-exchangeable.
Treatments purchased are due at the time of service.
Pre-Paid Services – Cancellations/No-shows:
In the event, you are coming to the clinic on a pre-paid/gift card and fail to give a 36-hour notice or you miss your appointment, you will lose the promotional service visit. You will be billed for the missed appointment. Missed or no-show appointments are those for which we do not receive a cancellation notification 36 hrs in advance. Rescheduling of appointments is subject to availability. We apologize for any inconvenience.
Return policy – Products
We offer a returns and refunds on items purchased on our website for the following three reasons. **Please note: samples, shipping charges, and promotional items are NOT eligible for return.
If there has been a mistake on our part and we sent the incorrect product, or if the product was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be unopened and sent back in their original packaging.
If you placed an order and wanted to cancel, you must do so immediately before the order is shipped. If the order ships, refund will no longer be possible. The refunded amount will not include credit card processing fees.
If you experience an adverse reaction, we will refund you if you return the product (Only if the order was shipped to an address in the United States). The product must have 75% remaining.
Additional Information: please read carefully.
We will not be able to issue returns or refunds for international orders for adverse reactions.
Store credit and/or even exchanges are not subject to shipping or handling charges.
In order to be eligible for a refund or replacement, the original packing slip showing the order number from must be included in the return package.
Coupon codes must be applied at checkout. Partial or full refunds will not be applicable if you forget to apply the code.
To qualify for a special, you must place an order during the active dates. Returns or partial refunds will not be granted retroactively for orders placed before the special was active.
In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label.
Orders placed with the shipping address in an International location (outside the United States) are not guaranteed to arrive because of differences in each individual country’s import rules and customs regulations. Because of this, we have a strict no-refund policy for any International orders.