FREQUENTLY ASKED QUESTIONS

Bookings are all self-serviced and can be made here through the RESERVE link menu or amareaesthetics.janeapp.com.

Please note a virtual evaluation is required for all new clients.

Yes, for all aesthetic treatments.

Our main concern is the well-being of our patients and safety; therefore, we require evaluation to allow for a discussion with regard to your needs and suitability for treatment. Being made fully aware of our excellence in corrective integrative care, allows you to make an informed decision.

All medical procedures, require a medical examination with our prior to any medical intervention.

Due to high call volume, no. All bookings are self service on a first come basis: amareaesthetics.janeapp.com

We do accept texts or emails!

Rebookings are made in office only after each session. If at anytime you need to rebook outside of the office, you can use the booking portal. Appointments times may not be guaranteed.

Booking fees are required for all first time patients in the amount of $200. This is a one-time, non-refundable commitment, which can be applied to same-day only treatments and/or products.

With the exception of laser services, a credit will be applied on the account for use.

We highly suggest completing the virtual evaluation first or if you are not a first time client, review our Dermal Therapies.

We highly suggest reserving your next appointment upon completion of every appointment, as appointments can fill quickly.

As a rule of thumb book according to your personalized treatment plan.

Consultations include a “mini treatment”

We are more than happy to provide a facial for you, if time allows after your consultation.

Please login to our self service booking portal and appointment adjustments can be made there. Please note the 48-hr cancellation policy here.

Last minute requests or cancellations? A wait list is available and accepted in the order received!

Please NO social media dms.

Request a virtual evaluation!

Our clinic is by appointment only and under no circumstances do we take walk-ins. When booking online, we require all new prospective clients to complete their treatment booking and new client forms prior to their appointment.

Please note our cancellation policy here.

As we have gained experience, missed appointments add up to a significant loss of several factors. 

The first involves the recognition that the people who choose to work with us are ultimately paying for our time. In general, individuals coming in for clinical treatments tend to come to weekly or, sometimes, bi-weekly sessions. Each session is especially reserved for them. If somebody cancels with enough notice, we can schedule those on the waitlist, tend to shipping needs, or peacefully return emails and other client affairs. 

On the other hand, if someone doesn’t allow enough notice, doesn’t show up at all or communicates a cancellation after the start of the session time, it doesn’t leave us the freedom to be truly productive with the time. 

We understand life happens—sickness, work, family, financial obligations or what have you. Most people respect the policy after a gentle reminder and tend not to have frequent last-minute conflicts or cancellations arise. However, we found that routinely not honoring our policies sets a precedent which some people end up taking advantage of, or a trend where the people who cancel late or no-show tend to be chronic offenders.

We find it a fair policy to implement, as an important part of the broader scope of a therapeutic relationship. People seek therapeutic and clinical treatments to improve their overall quality of life/well-being, and those who frequently cancel or fail to show up for appointments often demonstrate issues with commitment, accountability, and responsibility in other areas of their lives. We ultimately realized we are doing these people a disservice if we enable them in avoiding responsibility, and failing to help them develop an understanding that the real world has consequences to various choices and actions.

Instead, we want to model healthy and clear boundaries that empower people to be responsible in their lives and assertive in their ability to communicate regarding their circumstances. Amare Aesthetics is about helping people to develop a sense of awareness about themselves, developing a healthy lifestyle and relationship with self, and how every action has an impact.

Amare Aesthetic treatments tend to be most helpful to people who view their appointments as an important and valuable component of their lives. And for most people, money equals value. When people are willing to make treatments a priority and accept the financial commitment involved, they tend to experience greater and quicker progress, with positive change.

Discussion regarding money can be an uncomfortable topic, especially in a therapeutic relationship where connection, support, and compassion are paramount. The collection of money for services—rendered or not—sometimes feels contradictory to the nature of the work, and it is often difficult to navigate the line between the professional and truly caring ends of the relationship. But the handling of and attitude toward these finer details of a business, are important to the process and worth consideration for all involved. Being confident in and mindful of boundaries and policies, paired with the ability to approach uncomfortable topics, is often where true trust, authenticity, and community connection develops—and these are the components that make Amare Aesthetic services truly helpful.

We respectfully ask you let us know if you will be late to your appointment. Please keep in mind, this will cut into your alloted appointment time and your treatment will stop at the original reserved time frame.

You may be required to reschedule, as we cannot guarantee full care nor "squeeze in".

Repeated tardiness, we have the right to charge you the full treatment cost, require a deposit or refuse service. Clients who no show without notice, will not be allowed to reserve future appointments.

Please do not reserve longer treatments, to accomodate your scheduling. Cancellation/late fees will apply.

Yes!

For product orders, choose the product of your choice here and click the pickup option. Once the item is ready, we will email you to set up a day and time.

If it is a specialty item exclusively sold in-store, please send an email to Team@amareaesthetics.com with your:

- first and last name

- product requests

We will process your request within 1-3 Business days in the order received.

We offer a returns and refunds on items purchased on our website for the following three reasons only. **Please note: samples, shipping charges, and promotional items are NOT eligible for return.

If there has been a mistake on our part and we sent the incorrect product, or if the product was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be unopened and sent back in their original packaging.

If you placed an order and wanted to cancel, you must do so immediately before the order is shipped. If the order ships, refund will no longer be possible. The refunded amount will not include credit card processing fees.

If you experience an adverse reaction, we will refund you if you return the product (Only if the order was shipped to an address in the United States). The product must have 75% remaining. Please email: First and Last name, order number, and uploaded pictures (current date stamp of reaction required & no screenshots)

Additional Information: please read carefully.

We will not be able to issue returns or refunds for international orders for adverse reactions.

Store credit and/or even exchanges are not subject to shipping or handling charges.

In order to be eligible for a refund or replacement, the original packing slip showing the order number from must be included in the return package.

Coupon codes must be applied at checkout. Partial or full refunds will not be applicable if you forget to apply the code.

To qualify for a special, you must place an order during the active dates. Returns or partial refunds will not be granted retroactively for orders placed before the special was active.

In certain instances, we will ship out a replacement product or an exchange prior to receiving the original product back to our warehouse and will include a prepaid shipping label with the replacement. All original items are expected to be returned to our warehouse within 10 days of receiving the return label.

Orders placed with the shipping address in an International location (outside the United States) are not guaranteed to arrive because of differences in each individual country’s import rules and customs regulations. Because of this, we have a strict no-refund policy for any International orders.

We always have consultations available in person or virtual! We also offer a Shopping Concierge service! Sometimes all you need is someone to quickly (24-48hrs) refine a routine for you. For more information, please visit here

This refers to a 2-12 week period of mandatory product usage, prior to a particular treatment. A well-planned and executed routine will enhance any treatment outcome. The two major goals are thinning of the stratum corneum (top layer of dead skin) and reducing risks like post-inflammatory hyperpigmentation.

This is vital in training your cells and inflammatory processes to be less reactive, sedated, calm and better respond to treatment.

It also shows us your level of commitment, compliance, understanding, and tolerance with your treatment plan. (i.e. lifestyle, sunblock, only using prescribed products).

Pricing can be found on the booking page, and some treatments vary:

amareaesthetics.janeapp.com

Prices shown are list prices and are subject to change without notice.

Yes and no. Treatments are a two way relationship and we reserve the right to decline service. Whether it be for noncompliance, beyond our scope of practice or poor behavior.

In order to provide the safest and most effective outcome, we require acne, pigmentation and scar revision clients to agree to:

• Depending on your treatment plan, staying compliant to ONLY the prescribed protocol and products. We can not guarantee results but we can guarantee change. You will NOT use any other products that have not been approved by my skincare professional while I am on your customized treatment plan only if you do not venture from the treatment plan.
• Making the appropriate home care adjustments every 2-12 weeks
• Understanding the healing process of the skin, the normal reactive/healings stage that may include but not limited to (peeling, burning, itching, redness, flaking). Each time we strengthen your home care, we run the risk of drying and/or irritating your skin. Please always communicate extreme cases and any further concerns.
• You will not change the routine given to you without notifying or consulting
• You will not wait till you run out of product while working with us. When you stop using products (or run out), depending on your condition, can start to regress results. Acne can begin to form inside the pores, which will be prevalent within 30 days. Or new pigmentation may surface (melasma, PIH etc)
• You will not have other skin care treatments while being treated at Amare Aesthetics, unless discussed.
• You will inform us of any medications/drugs that you start taking while working with Amare Aesthetics.
• You will use sunscreen every morning, regardless of whether or not you will be going outside. The sunscreen will help to keep your skin nourished and protected.
• You will not tan, get sunburned, wind burned or pick the skin while being treated (You will not be able to use your active products; and we will not be able to do treatments on you.)
• You will inform your skincare professional if you elect to do any laser treatments or waxing for hair removal
• (For women) You will inform us if you get pregnant.
• If we are unable to improve the condition of your skin due to factors beyond our control, but within yours, we reserve the right to decline treatments. (That is, if you are not following our instructions pertaining to home care, treatment plan, lifestyle issues, etc.)